Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@glitterbels-europe.com. If your return is accepted, you can return the product to the following address:
Leipziger str. 72 halle 4/5
63571 Gelnhausen
Before returning an item, please include a note with the following information.
- Full name
- Order number
- A brief explanation of why the product is being returned
- Whether you would like a refund or an exchange
Please allow 24 hours from when your product has arrived at Glitterbels Germany for our staff to review your return before a refund or exchange can be offered.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@glitterbels-europe.com.Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.
